Free shipping amount

Free delivery for orders over $400 to Hong Kong areas

Shipping Date

We will ship your order within 5-7 business days after payment. If you entered your email address, you will receive an email with your order number after payment.

Short-term goods/best before expiration

Please consider carefully before placing your order and making payment. Once payment is received...

No refunds or reimbursements.

frozen parts

For refrigerated shipments, self-pickup lockers or pickup points are not available. If you require a pickup point, please check beforehand whether that point offers refrigerated shipping services. Otherwise, changing the pickup point after shipment will incur additional shipping fees.

Payment methods

• Online stores only support electronic payments. • Supported payment methods: Visa/Mastercard, UnionPay, American Express, Apple Pay, Google Pay.
• WeChat Pay (WeChat Pay, WeChat Pay HK) is not currently supported.

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Q: Can I fill in the address of a SF Express self-service locker?

Our store uses SF Express for shipping . After shipment, the tracking number will be sent to your email. Customers who only buy products at room temperature You can fill in your residential address, SF Express store address, or SF Express self-service locker address. Customers who purchased frozen goods You cannot fill in the address of a SF Express self-service locker. For SF Express stations, please check whether they provide cold chain delivery services. Click here to view the address of SF Express store (cold chain service) Click here to view the addresses of SF Express self-service lockers .

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Attention Please (Important Notice)

Please be advised that our store has discontinued

in-store pickup services and in-store shopping services effective July 31st 2025.

Thank you for your understanding.

Our store has discontinued in-store pickup and in-store shopping services starting July 31, 2025. Please take note.

Shipping Method | FAQ

How much is the shipping cost?

Free shipping to Hong Kong on orders over $350 (add $18 for delivery to Discovery Bay, Ma Wan, and outlying islands). Orders under $350 will incur a $50 shipping fee.

When will it be delivered after payment?

Orders will be shipped within 5-7 business days after payment (excluding Saturdays, Sundays, and public holidays). Please consider carefully before placing an order for short-term items. We appreciate your understanding and patience.

Can I fill in the address of a SF Express self-service locker?

Our store uses SF Express for shipping . After shipment, the tracking number will be sent to your email.

Customers who only buy products at room temperature
You can fill in your residential address, SF Express store address, or SF Express self-service locker address.

Customers who purchased frozen goods
You cannot fill in the address of a SF Express self-service locker. For SF Express stations, please check whether they provide cold chain delivery services.

Click here to view the address of SF Express store (cold chain service)

Click here to view the addresses of SF Express self-service lockers .