Q&A

Store opening hours

・Monday to Friday 10:00 - 18:00 (Except public holidays)

・Open during lunch hours

Store Address

・15th Floor, Hong Kong Commercial Building, 409-413 Jaffe Road, Wan Chai, Hong Kong (about 5 minutes' walk from Exit C of Causeway Bay Station)

Deliver Goods

・Shipping within 5-7 working days after payment (excluding Saturdays, Sundays and public holidays)

・If the payment date is a public holiday, the delivery date will be calculated from the next business day

・Our store uses SF Express for delivery. The waybill number will be sent to your email after delivery.

・If you only purchase room temperature products, you can fill in your residence, SF Express store or smart locker address.

SF Express Self-service Counter Address

Frozen Goods

・If you purchase frozen goods, you cannot fill in the smart locker address, and you need to pay attention to whether the SF Express station provides cold transport services.

・For more information about SF Express cold chain service, please refer to: https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_store_address/

Successful order?

・After payment, the customer will receive an order confirmation email showing the order number (# XXXX). The four-digit order number indicates successful payment.

Free Shipping

・Free delivery to Hong Kong for purchases over $350 (add $18 to deliver to Discovery Bay, Ma Wan, outlying islands)

Promotion of discounted products

・The online store promotional packages cannot be used to enjoy any discounts in the physical store at the same time

・Discounted items/packages cannot enjoy any double discounts at the same time

Change of mailing address

・If you find that you have filled in the wrong mailing address, please contact us via Whatsapp as soon as possible within 1-2 working days of the order and state the order number (# XXXX), contact name, contact number, original address and changed address.

・If you need to change the address after the goods are shipped, an additional fee of $ 35 will be charged.

・If you change your address or any delivery address information, please note that it may take an extra 1-2 days for delivery.

・Please note that the account address is not the same as the mailing address.

Delayed delivery date

・If you need to delay the delivery date, please contact us via Whatsapp within 1-2 working days of the order and state the order number (# XXXX), contact name and phone number. If the goods have been shipped, no changes can be made.

How to drink lemon juice

・It is recommended to dilute with water or soda at a ratio of 1:7 (lemon juice: water). The ratio can be adjusted from 1:5 to 1:8 according to personal taste.

Will the water clouds thaw?

・Put the frozen naan (-18℃) in the refrigerator (-7℃) to thaw. When the naan becomes soft, take out the amount you need to eat and store it in a sealed refrigerator. It can be kept for one week.

・After thawing, you can eat it directly without washing it with water.

Payment Methods

・Online stores and stores only accept electronic payments and do not accept any cash.

・The online store supports Visa/Mastercard, UnionPay, American Express, Apple Pay, and Google Pay.

・The store supports Octopus, Visa/Mastercard, PayMe, FPS, AlipayHK, Alipay, Apple Pay, and Google Pay.

・WeChat Pay (WeChat Pay, WeChat Pay HK) is not supported yet

Can pregnant women drink it?

Hello, lemon is a healthy food and drink, but because it contains acidity and nobiletin, it is not certain whether it will have different reactions on some individuals or pregnant women.

Pregnant women

It is recommended that pregnant women should not take more than 2g of citric acid per day

Those with excessive stomach acid in early pregnancy should avoid drinking on an empty stomach (it may aggravate pregnancy reactions)

When in doubt, consult your family doctor first.