Refund policy

Q: Can products be returned or exchanged?
A: Our company cannot accept return or exchange requests due to personal reasons or damage caused by the customer. However, if the product you ordered is faulty, defective, or damaged (not due to your fault), or if it is not the product you ordered, or if the delivered quantity is incorrect, you may request a return or exchange within 48 hours of receiving the goods.

Q: What should I do if the product is mismatched or damaged?
A: If you need to request a return or exchange due to mismatched or damaged products (not caused by human factors), please contact us through the "Contact Us" page, and we will assist you. To process your return or exchange request more efficiently, please provide the following information:
o Contact name and phone number
o Relevant order number
o Photos of the related product, such as the damaged area

Q: Can I return or exchange a product if I'm not satisfied with it?
A: Our company cannot accept return or exchange requests due to personal reasons (including skin or food allergies or any adverse conditions).

Q: What should I do if the product is damaged during shipping?
A: All shipping methods carry some risk of damage. If the package arrives with obvious damage caused during transportation, we recommend taking photos of the damage immediately and contacting the relevant logistics company as soon as possible.

Q: Can I exchange the product if the delivered item does not match my order?
A: Please contact us through the "Contact Us" page, provide the relevant order number and details of the product discrepancy, and we will follow up as soon as possible.

Q: What should I do if the delivered goods are incomplete?
A: Please contact us through the "Contact Us" page, provide the relevant order number and details of the missing items, and we will follow up as soon as possible.

Q: What should I do if the shipped product is lost?
A: Please contact us through the "Contact Us" page, provide the relevant order number, and we will follow up as soon as possible.