Refund policy

Q Can the product be returned or exchanged?
A Our company does not accept dealing with customers Return and exchange requirements due to personal factors or man-made damage. If the goods you ordered are faulty, defective or damaged (through no fault of yours), or the goods are not what you ordered, or the quantity delivered is incorrect, please request a return or exchange within 48 hours after receiving the goods.


Q What should I do if the goods are mismatched or damaged?
A If the product is mismatched, damaged (non-human damage), etc. and needs to be returned or exchanged, please contact us through the "Contact Us" page and we will provide you with assistance. In order to process your return or exchange application more efficiently, please provide us with the following information:
o Contact person’s name and phone number
o Relevant document number
o Photos of related goods, such as the location of damage to the goods, etc.


Q If I am not satisfied with the product, can I return it or exchange it?
A The company does not accept dealing with customers due to personal factors (Including skin, food allergies or any adverse conditions), or return and exchange requirements caused by man-made damage.


Q What should I do if the product is damaged during shipping?
A Any shipping method has a certain risk of damage. If the package is obviously damaged due to the transportation process when it arrives to you, we recommend that you take photos of the damage immediately and contact the relevant logistics company as soon as possible.


Q If the product that arrives does not match the product ordered, can it be replaced?
A Please contact us through the "Contact Us" page and provide the relevant document number and related product status. We will follow up with you as soon as possible.


Q What should I do if the goods that arrive are not complete?
A Please contact us through the "Contact Us" page and provide the relevant document number and incomplete product information. We will follow up with you as soon as possible.


Q What should I do if the goods I sent are lost?
A Please contact us through the "Contact Us" page and provide the relevant document number, and we will follow up with you as soon as possible.